Evaluation Games & Online Courses

Abbato Pty Ltd - ABN - 41 338 465 108 - www.VisualInsights.com.au - admin@visualinsights.com.au

1. About this Policy

1.1 This Privacy Policy applies to all personal information collected by Abbato Pty Ltd (ABN 41 338 465 108) trading as Visual Insights People, in connection with the operation of its website (www.VisualInsights.com.au) and the sale and delivery of its Evaluation Games & Online Courses training packages.

1.2 For purchasers based in Australia, this Policy is made in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

1.3 For purchasers based in the European Economic Area (EEA) or the United Kingdom, we handle personal information in a manner consistent with the General Data Protection Regulation (GDPR) and the UK GDPR to the extent those instruments apply to us.

1.4 By purchasing a Training Package or using our website, you consent to the collection and handling of your personal information as described in this Policy. If you do not agree with this Policy, you should not make a purchase or use our services.

1.5 This Policy forms part of, and should be read together with, our Training Package Agreement.

2. What Personal Information We Collect

2.1 We collect personal information that is reasonably necessary to provide our training products and services. The types of personal information we may collect include:

Identity and contact information: your name, email address, and any other contact details you provide when making a purchase or contacting us;
Transaction information: details of the Training Package purchased, the date and amount of purchase, and payment method (noting that full card details are processed and held by eWAY, our third-party payment processor, not by us);
Account and access information: login credentials, access activity, course progress, assessment results, and completion records on the learning platform through which the Training Package is delivered;
Communication records: messages, queries, or feedback you send to us by email or through any platform communication tool; and
Technical data: IP address, browser type, and device information, collected automatically when you visit our website or access course content.

2.2 We do not collect sensitive information (such as health, financial, or biometric information) except where you have voluntarily provided it in communication with us, and we will handle any such information with additional care.

2.3 Where practicable, we will only collect personal information directly from you. We may also collect information from third-party platforms (such as payment processors or course hosting platforms) where necessary to administer your purchase.

3. How We Use Your Personal Information

3.1 We use personal information we collect for the following purposes:

Processing your purchase and administering your Training Package Agreement;
Delivering and managing your access to the Training Package, including issuing any certificates or credentials upon completion;
Communicating with you about your purchase, course access, updates, or any queries you raise;
Sending you administrative notices and policy updates relevant to your Training Package;
Improving our products, services, course content, and website (including through analysis of aggregated usage data);
Complying with our legal obligations, including tax, record-keeping, and consumer law requirements; and
Protecting the rights and interests of Visual Insights People, including in the case of a breach of the Training Package Agreement.

3.2 We will not use your personal information for direct marketing without your prior consent. If you have provided consent to receive marketing communications, you may withdraw that consent at any time by contacting us at admin@visualinsights.com.au or using any unsubscribe mechanism provided.

3.3 We will not use your personal information for purposes that are unrelated to those described in this Policy without first obtaining your consent or as otherwise permitted by law.

4. Disclosure of Personal Information

4.1 We do not sell your personal information to third parties.

4.2 We may disclose your personal information to trusted third-party service providers who assist us in operating our business and delivering our Training Packages, including:

eWAY (operated by Abbato Pty Ltd’s payment gateway provider, a subsidiary of Global Payments, Inc.), which processes online credit card and payment transactions on our behalf using bank-grade, PCI DSS Level 1 compliant infrastructure. eWAY’s own Privacy Policy is available at www.eway.com.au and governs the handling of payment data by eWAY directly;
Online learning platform providers who host and deliver course content;
Email and communication service providers used to send transactional or administrative communications; and
Technology and IT support providers who assist with our website and systems.

4.3 These third parties are permitted to use your information only to the extent necessary to provide services to us, and we take reasonable steps to ensure they handle your information in a manner consistent with applicable privacy law.

4.4 You should be aware that eWAY is a subsidiary of Global Payments, Inc., a multinational company headquartered in the United States. As a result, payment transaction data processed through eWAY may be disclosed to, or accessible by, Global Payments’ subsidiaries and affiliates located outside Australia, including in the United States. By completing a purchase, you consent to this overseas disclosure. We take reasonable steps to ensure eWAY handles such information in accordance with its obligations under applicable privacy law, including the Australian Privacy Principles.

4.5 We may disclose your personal information where required or authorised by law, including in response to a court order, subpoena, or regulatory request.

4.6 We will not otherwise disclose your personal information to any other third party without your consent.0

5. Storage and Security

5.1 We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure.

5.2 Your personal information may be stored on servers located in Australia or overseas (including through cloud-based platforms). Where information is stored or processed outside Australia, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles or equivalent protections.

5.3 Notwithstanding clause 5.1, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of personal information transmitted to us electronically.

5.4 We retain personal information for as long as is necessary to fulfil the purposes described in this Policy, and as required by applicable law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

6. Accessing and Correcting Your Information

6.1 You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date.

6.2 To make an access or correction request, please contact us at admin@visualinsights.com.au. We will respond to your request within a reasonable time, and generally within 30 days.

6.3 We may decline an access request in circumstances permitted by the Privacy Act, including where providing access would be unreasonable, or where the information relates to a legal matter. Where we decline a request, we will provide written reasons.

6.4 We do not charge a fee for making an access or correction request, though we may charge a reasonable fee to cover the administrative cost of providing access where this is permitted by law.

7. Additional Rights for EEA and UK Individuals

7.1 If you are located in the European Economic Area or the United Kingdom, you may have the following additional rights in relation to your personal information, subject to applicable law:

Right of erasure: you may request that we delete personal information we hold about you in certain circumstances;
Right to restriction: you may request that we restrict the processing of your personal information in certain circumstances;
Right to data portability: you may request a copy of your personal information in a structured, commonly used, machine-readable format;
Right to object: you may object to the processing of your personal information where we rely on legitimate interests as our legal basis; and
Right to withdraw consent: where we rely on your consent to process personal information, you may withdraw that consent at any time.

7.2 To exercise any of these rights, please contact us at admin@visualinsights.com.au. We will respond within the timeframes required under applicable law.

7.3 Where we process your personal information under the GDPR or UK GDPR, the legal bases we rely on include: performance of a contract (to deliver your Training Package); compliance with a legal obligation; and, in limited cases, our legitimate interests in operating and improving our business.

8. Cookies and Website Tracking

8.1 Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic.

8.2 Cookies are small data files placed on your device when you visit our website. They help us remember your preferences and understand how our website is used. You can disable cookies through your browser settings, though doing so may affect the functionality of certain parts of our website.

8.3 We may use third-party analytics tools (such as Google Analytics) that collect non-personally identifiable information about website usage. These tools are subject to their own privacy policies.

9. Links to Third Party Websites

9.1 Our website and course platforms may contain links to third-party websites or services. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9.2 We are not responsible for the privacy practices or content of any third-party websites.

10. Complaints

10.1 If you believe we have not handled your personal information in accordance with this Policy or the Privacy Act, you may lodge a complaint with us by contacting admin@visualinsights.com.au. We will acknowledge your complaint within five business days and aim to resolve it within 30 days.

10.2 If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10.3 If you are located in the EEA or UK and are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

11. Changes to This Policy

11.1 We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The current version will always be available on our website at www.VisualInsights.com.au.

11.2 Where changes are material, we will take reasonable steps to notify current purchasers. Continued use of our services after an updated Policy is published constitutes acceptance of that Policy.

12. Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the handling of your personal information, please contact us:

Provider	Abbato Pty Ltd trading as Visual Insights People
ABN	41 338 465 108
Website	www.VisualInsights.com.au
Contact Email	admin@visualinsights.com.au

Abbato Pty Ltd trading as Visual Insights People — www.visualinsights.com.au — admin@visualinsights.com.au

Version 1.0 — Last updated: April, 2026