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Privacy Policy

Abbato Pty Ltd trading as Visual Insights

1. About this Policy

1.1  This Privacy Policy applies to all personal information collected by Abbato Pty Ltd (ABN 41 338 465 108) trading as Visual Insights, in connection with the operation of its website (www.VisualInsights.com.au) and the sale and delivery of all products and services.

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1.2  For purchasers based in Australia, this Policy is made in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

 

1.3  For purchasers based in the European Economic Area (EEA) or the United Kingdom, we handle personal information in a manner consistent with the General Data Protection Regulation (GDPR) and the UK GDPR to the extent those instruments apply to us.

 

1.4  This Policy explains how we collect, use, disclose and protect your personal information when you purchase from us or use our website. By providing your personal information to us, you acknowledge that it will be handled as described in this Policy. Where we need your consent for a particular purpose, such as sending you marketing communications, we will ask for it separately.

 

1.5  For purchasers of Training Packages, this Policy forms part of, and should be read together with, our Training Package Agreement.

2. What Personal Information We Collect

2.1  We collect personal information that is reasonably necessary to provide our training products and services. The types of personal information we may collect include:

  • Identity and contact information: your name, email address, delivery address, and any other contact details you provide when making a purchase or contacting us;

  • Transaction information: details of the products or Training Package purchased, the date and amount of purchase, and payment method (noting that full card details are processed and held by eWAY for online purchases and Square for in-person purchases, our third-party payment processors, not by us);

  • Account and access information: login credentials, access activity, course progress, assessment results, and completion records on the learning platform through which the Training Package is delivered;

  • Communication records: messages, queries, or feedback you send to us by email or through any platform communication tool; and

  • Technical data: IP address, browser type, and device information, collected automatically when you visit our website or access course content.

 

2.2  We do not collect sensitive information (such as health or biometric information) except where you have voluntarily provided it in communication with us, and we will handle any such information with additional care.

 

2.3  Where practicable, we will only collect personal information directly from you. We may also collect information from third-party platforms (such as payment processors or course hosting platforms) where necessary to administer your purchase.

3. How We Use Your Personal Information

3.1  We use personal information we collect for the following purposes:

  • Processing and delivering your purchase and, where applicable, administering your Training Package Agreement;

  • Delivering and managing your access to the Training Package, including issuing any certificates or credentials upon completion;

  • Communicating with you about your purchase, course access, updates, or any queries you raise;

  • Sending you administrative notices and policy updates relevant to your Training Package;

  • Improving our products, services, course content, and website (including through analysis of aggregated usage data);

  • Complying with our legal obligations, including tax, record-keeping, and consumer law requirements; and

  • Protecting the rights and interests of Abbato Pty Ltd, including in the case of a breach of the Training Package Agreement.

 

3.2  We will not use your personal information for direct marketing without your prior consent. If you have provided consent to receive marketing communications, you may withdraw that consent at any time by contacting us at admin@visualinsights.com.au or using any unsubscribe mechanism provided.

 

3.3  We will not use your personal information for purposes that are unrelated to those described in this Policy without first obtaining your consent or as otherwise permitted by law.

4. Disclosure of Personal Information

4.1  We do not sell your personal information to third parties.

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4.2  We may disclose your personal information to trusted third-party service providers who assist us in operating our business and delivering our products and services, including:

  • eWAY, our online payment gateway provider (a subsidiary of Global Payments Inc.), which processes online card payments on our behalf using PCI DSS Level 1 compliant infrastructure. eWAY's Privacy Policy is available at www.eway.com.au;

  • Square (part of Block, Inc.), which processes card payments we take in person, such as at conferences and events. Square's Privacy Policy is available at www.squareup.com/au;

  • Wix.com Ltd, which hosts our website and online shop and provides the systems we use to manage orders, invoices, bookings and customer contacts. Wix's Privacy Policy is available at www.wix.com;

  • Online learning platform providers who host and deliver course content;

  • Email and communication service providers used to send transactional or administrative communications; 

  • Technology and IT support providers who assist with our website and systems;

  • Australia Post and courier services, for delivering physical products.

 

4.3  These third parties are permitted to use your information only to the extent necessary to provide services to us, and we take reasonable steps to ensure they handle your information in a manner consistent with applicable privacy law.

 

4.4  Some of our service providers are based overseas or store information outside Australia. eWAY is a subsidiary of Global Payments Inc. and Square is part of Block, Inc., both headquartered in the United States. Wix.com Ltd is headquartered in Israel and stores data in the United States and other countries. As a result, your personal information may be disclosed to, or accessed by, these providers and their affiliates outside Australia, including in the United States and Israel. We take reasonable steps to ensure these providers handle your information in a manner consistent with the Australian Privacy Principles.

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4.5  We may disclose your personal information where required or authorised by law, including in response to a court order, subpoena, or regulatory request.

 

4.6  We will not otherwise disclose your personal information to any other third party without your consent.

5. Storage and Security

5.1  We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure.

 

5.2  Your personal information may be stored on servers located in Australia or overseas, including through cloud-based platforms such as Wix. Where information is stored or processed outside Australia, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles or equivalent protections.

 

5.3  Notwithstanding clause 5.1, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of personal information transmitted to us electronically.

 

5.4  We retain personal information for as long as is necessary to fulfil the purposes described in this Policy, and as required by applicable law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

6. Accessing and Correcting Your Information

6.1  You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date.

 

6.2  To make an access or correction request, please contact us at admin@visualinsights.com.au. We will respond to your request within a reasonable time, and generally within 30 days.

 

6.3  We may decline an access request in circumstances permitted by the Privacy Act, including where providing access would be unreasonable, or where the information relates to a legal matter. Where we decline a request, we will provide written reasons.

 

6.4  We do not charge a fee for making an access or correction request, or for making a correction. We may charge a reasonable fee to cover the administrative cost of providing access where this is permitted by law, except where applicable law (such as the GDPR or UK GDPR) requires access to be provided free of charge.

7. Additional Rights for EEA and UK Individuals

7.1  If you are located in the European Economic Area or the United Kingdom, you may have the following additional rights in relation to your personal information, subject to applicable law:

  • Right of erasure: you may request that we delete personal information we hold about you in certain circumstances;

  • Right to restriction: you may request that we restrict the processing of your personal information in certain circumstances;

  • Right to data portability: you may request a copy of your personal information in a structured, commonly used, machine-readable format;

  • Right to object: you may object to the processing of your personal information where we rely on legitimate interests as our legal basis; and

  • Right to withdraw consent: where we rely on your consent to process personal information, you may withdraw that consent at any time.

 

7.2  To exercise any of these rights, please contact us at admin@visualinsights.com.au. We will respond within the timeframes required under applicable law.

 

7.3  Where we process your personal information under the GDPR or UK GDPR, the legal bases we rely on include: performance of a contract (to supply the products and services you purchase); compliance with a legal obligation; and, in limited cases, our legitimate interests in operating and improving our business.

8. Cookies and Website Tracking

8.1  Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic.

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8.2  Cookies are small data files placed on your device when you visit our website. They help us remember your preferences and understand how our website is used. You can disable cookies through your browser settings, though doing so may affect the functionality of certain parts of our website.

 

8.3  We may use third-party analytics tools (such as Google Analytics) that collect information about how visitors use our website. These tools are subject to their own privacy policies.

9. Links to Third Party Websites

9.1  Our website and course platforms may contain links to third-party websites or services. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

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9.2  We are not responsible for the privacy practices or content of any third-party websites.

10. Complaints

10.1  If you believe we have not handled your personal information in accordance with this Policy or the Privacy Act, you may lodge a complaint with us by contacting admin@visualinsights.com.au. We will acknowledge your complaint within five business days and aim to resolve it within 30 days.

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10.2  If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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10.3  If you are located in the EEA or UK and are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

11. Changes to This Policy

11.1  We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The current version will always be available on our website at www.VisualInsights.com.au.

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11.2  Where changes are material, we will take reasonable steps to notify current purchasers. Continued use of our services after an updated Policy is published constitutes acceptance of that Policy.

12. Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the handling of your personal information, please contact us:

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Provider
Abbato Pty Ltd trading as Visual Insights
ABN
41 338 465 108
Website
www.VisualInsights.com.au
Contact Email
admin@visualinsights.com.au

Abbato Pty Ltd trading as Visual Insights —  www.VisualInsights.com.au  —  admin@visualinsights.com.au

Version 2.0 —  Last updated: September 2026

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